Business Process Re-Engineering


Why take this course?

After completing the course, you will be able to:
  • Understand how to re-engineer an enterprise's business processes to achieve maximum overall efficiency and effectiveness.
  • Recognize, define, and act upon opportunities for both radical and incremental improvements in your organization's business processes.
We will explore:
  • Core concepts and language of Business Process Re-Engineering.
  • The process re-engineering life cycle.
  • Basic principles and methods of Business Process Management.
  • Structure, techniques, and best practices for Business Process Modeling and Notation.
Who should attend?
Aimed at business analysts, process owners, and process managers who are tasked with maximizing business process performance in their organizations.
Any prerequisistes?
No prerequisites, although previous exposure to the following will be helpful:
  • Business Requirements Analysis
  • Process and Workflow Modelling
  • Data Modeling.

Dates and Fees

3 Days   ? - $ 1,887 (CAD)  ? Up to 3 - $ 4,247 Up to 6 - $ 6,134    ? Plus - $ 947
 
Mon Dec 3, 2018
Toronto
Mon Jan 14, 2019
Toronto
Mon Jan 21, 2019
Ottawa
Mon Feb 4, 2019
Toronto
Contact us to arrange your preferred location and date

What topics are covered?

Terms, Tool, and Approach
  • What is a process?
  • What is a business process?
  • Methods & tools
  • What is BPR?
  • Four key concepts of BPR
  • Decision thinking explained
  • Design attitude explained
  • BPR vs. BPI
  • The BPR Lifecycle
  • Who leads? Business or IT?
Mobilizing for BPR
  • What does it involve?
  • Who should be involved?
  • Key activities
    1. Framing the project
    2. Testing initial concepts
    3. Planning the project
    4. Assembling the team
  • Tools
    • Business Model Canvas
    • Value Proposition Canvas
    • Business Process Management
    • Target
  • Checklists
    • Project Goals
    • Project Success Factors
    • Project Risk Factors
Understanding Processes - Part 1
  • Understanding the business
  • Why model business processes?
  • Key activities
    1. Scan the environment
    2. Model business processes
    3. Identify opportunities
  • Business process elements
  • Business process modelling
  • BPMN = industry standard
  • Flow objects
  • Connection objects
  • Artifacts
  • Swimlanes
  • Modeling basics
  • Naming conventions
Understanding Processes - Part 2
  • Best practice
  • Checklist
  • Tool
  • Identify business processes
  • "How" vs. "How well"
  • Establish business metrics
  • Recognizing change opportunities
  • Capturing first impressions
  • Assessing process steps
  • Running the numbers
  • Observing the process
  • Making the case for a change
  • Change strategies
Re-Engineering the Processes
  • Designing the new processes
  • About setting stretch goals
  • Key activities
    1. Conducting research
    2. Brainstorming solutions
    3. Prototyping
    4. Testing
    5. Selecting
  • Follow core principles
Implementing Re-Engineered Processes
  • Implementing the new processes
  • Key activities
    1. Communication
    2. Execution
  • Execution planning
  • The Change Challenge
  • "Investing in Change"
  • The Elephant in the room
  • Modern change management
  • Typical change impacts
  • Aligning IT with the Business
Managing RE-Engineered Processes
  • Managing the new processes
  • Key activities
    1. Establish new governance
    2. Assessing Performance
    3. Aligning business processes
    4. Process inovention / reinvention
  • Tools of the trade
Next Steps
  • The road ahead
  • Additional resources
  • Additional courses