DevOps and ITSM

Why take this course?

After completing the course, you will be able to:

Relate and complement DevOps and ITSM.
Describe DevOps.
Discuss the value of ITSM in a DevOps environment.
Explain how to utilize ITSM processes in DevOps teams.

This course provides you with the basic knowledge required for the effective utilization of ITSM skill sets in any DevOps organization. It focuses on the essential knowledge of the two different worlds, ITSM and DevOps, and how they complement each other. It helps you know how the DevOps movement fits perfectly with ITSM. The various group discussions and the case study are the primary ingredients of this course that help you understand a DevOps movement in an organization.

Who should attend?

Individuals involved in IT development, IT operations or IT service management Individuals whose role is affected by DevOps and continuous delivery, such as the following IT roles:

DevOps Engineers
Product Owners
Integration Specialists
Operations Managers
Incident and Change Managers
Other IT and Process Managers
System Administrators
Network Administrators
Business Managers
Automation Architects
Enterprise Architects

Any prerequisistes?

Basic familiarity with Agile, Scrum, Lean, and ITSM principles is beneficial

Dates and Fees

1 Day

- $ 937 (CAD)

Up to 3 - $ 2,157 Up to 6 - $ 3,237 Plus - $ 507

Sorry, no classes are currently scheduled, please contact us to request a class

What topics are covered?

DevOps and ITSM (ITIL®)

ITIL Refresh
Overview of ITIL® Key Lifecycle Phases and Outputs
What is DevOps?
Challenges Leading to DevOps
A Brief History of DevOps
How DevOps make it easy for a business to work with IT?
How DevOps drives business performance?
Why DevOps? (The Benefits)
DevOps Core Principles
Defining a DevOps Team
DevOps Organization
Activity-Focused vs. Product-Focused
Automate Everything and Obtain Immediate Feedback
Continuous Delivery
Culture

DevOps Journey

Different Starting Points
DevOps Journeys Examples
Case Study: EJ Airways
DevOps Impact on EJ Airways

Contribution of ITIL® and DevOps

ITIL® and DevOps Complement Each Other
Positioning DevOps in ITSM Processes
Why DevOps and ITIL® need each other?
Realization of DevOps Teams Objectives Through ITIL®
DevOps Teams in EJ Airways
EJ Airways Baggage Handling System: Stop Your Work
ITSM Providing a Solid Base for DevOps in Operation
Introduction Case for Design and Transition
ITSM Providing a Solid Base for DevOps in Design and Transition

DevOps Agile Skills Association (DASA)

DASA Competence Framework
DASA Mission