Frequently Asked Questions

What is your course retake and cancellation policy?

Any paid-in-full course may always be retaken, for free, by the original student whenever a seat is available. A small fee may apply for updated course materials. There is no charge for student substitutions up until the start of the class.You may also cancel enrollments at no charge when you notify us at least 11 business days before the class begins.
Otherwise, the following applies:
-If you notify us between 6 and 10 business days before class date: you will be invoiced for 50% of the course fee.
-If you notify us fewer than 6 business days in advance: you will be invoiced 100% of the course fee.
-Any registration that is paid in full can be rescheduled at no extra charge on the same basis we use for our forever-free course retake policy.

Do you cancel courses like other training companies if you don't get enough registrations?

Most of our training is delivered by staff or training principals. This means that we will always try to run a class no matter what the enrollment is, even just one student.

Some courses, such as those for leadership and management, do work better with larger registrations and we may have minimum class sizes for certification programs however we'll always let you know this when you book and keep you informed as to the status of the class. Your trust and respect is important to us.

Can you help me with my learning objectives so I know what courses to take? Do you just provide training, or do you offer other services?

We've been training since 1989 and have often advised individuals and organizations on learning plans best suited for them. Our curriculum road maps attest to this. We've often put together customized training sessions and programs for individuals and organizations with specific needs.

In fact, as adaptive trainers, we always assess our students' needs and learning styles as we deliver the course and adjust when needed, and we can also provide this as a specific service on demand.

I took a course a while back and would like a refresher for it. What are my options?

You can retake the whole course or any portion of it, free. We believe that you didn't just pay to take a course once; you invested your time and money to obtain skills and experience. We set up all our courses that way, and we offer all our students free retakes for life. Not for a year, not for six months, but for the rest of your life. Just contact us and let us know you'd like to redo the course, and we'll work it out.

How do I register for a course? How do I know if a course is available?

We've provided a "Register" hyperlink next to each course title for classes that are scheduled to run. You can find it to the right of each course included in and of the schedule lists provided. If no dates are scheduled, just contact us and we'll see what we can set up for you!

Once you submit a registration request, we'll contact you to confirm your details.

How can I get more information on a course?

If you need more information than what we've provided on the course description page, give us a call or contact us. We'll have the course instructor call or email you to answer your questions.

I don't see a course scheduled when I need it, or in the city where I'd like to take it. What do I do?

Call us! We specialize in being adaptable and flexible. If we can arrange the location, instructor and materials for a class for you, we will.

What payment options do I have?

We accept Visa and Mastercard. If your financial institution has vendor payment options, we can give you the information you need for that, too. Of course, our many major corporate clients also have standing arrangements and contracts with us, through which we offer standard billing and terms. Call us to discuss other payment arrangements such as cheques and Paypal.

What do I do if I have a problem while a course is running?

No problem! Call us at (800) 991-4102 or the local number for the city where your class is being run, which you can find by clicking the city name at the top of each page on our site. You can also email us at , or simply use the "Contact the Registrar" form on this page.

One of the benefits of our free retake policy is that you'll never have to suffer in a class if you get sick or have a personal issue come up. Stay home, get better, take care of things and just take the course when you are ready!

How do competency assessments work?

Competency assessments are not obligatory and maybe requested by the student or the person booking the class for the student. If requested by the person booking the class, a summary of assessment results would also be provided, if so desired.

A competency assessment consists of a combination of written and multiple choice questions as well as specific coding or other practical exercises. The student's understanding of the materials as well as their ability to apply their understanding is assessed thus, depending on the nature of the course material, portions of the assessment may be open book or open google. This assessment is provided at the end of the training session and may last from 15 minutes to an hour.

Assessments will be graded within a week after class completion and upon a minimum pass rate of 85%, students will receive a Certificate of Competency instead of the standard certificate of course completion.

How do I register for a class?

There will be a register link beside each date/location for scheduled classes. You can click this link and complete the registration form or email us at or call us on our toll-free (855 744 7441) or local numbers.

If you see a 'Contact Us' link, it will be because we'd need to confirm that course resources are available before accepting your registration.

Should you not a see a date/location that works for you, then simply give us a call or email and we'll do our best to accommodate you!

Why Profience?
Our training expertise dates back to 1989.

Our classroom or yours

Profience courses are instructor-led classes live and online. Available as public classes, or can be delivered wherever and whenever you need them. You have the flexibility to train just one person or the whole team. Have a team that simply can't get away for a couple of days? Let us know and we'll help you find the in-house, our house or blended learning solution that's right for you.

Materials production

We author our own course manuals and have them produced locally. We are ready for large or small classes on short notice, and we can respond quickly to course updates and customization.